Appointment only system to be introduced for blood tests at the Phlebotomy Community Hub at Windsor House
University Hospitals Plymouth NHS Trust and NHS Devon are introducing a major improvement to the way patients have their blood tests at Windsor House and Main Outpatients.
From 6 October 2025, we’re introducing a new online booking system through SwiftQueue to make your experience quicker and easier. Patients that have been referred to have their blood tests will need to book their appointment online before attending Windsor House.
Instead of waiting in long queues, patients will be able to book, change, or cancel their appointments online at a time that works best for them. Patients will also get reminders and updates, so they know exactly when and where to go, helping you feel more prepared and reducing the chance of missed appointments.
By managing appointments in advance, we can keep the service running smoothly and reduce overcrowding, making visits more comfortable for everyone.
This change is a direct response to patient feedback and operational challenges, ensuring that people have a more comfortable and timely experience when attending for their blood tests.
The Derriford Outpatients Department will follow the same system shortly after Windsor House. Patients with routine blood tests will be able to choose which location suits them best. Some specialist tests must be done at Outpatients so the samples reach the lab in a timely manner.
For more information, FAQs, and booking details, visit Phlebotomy | University Hospitals Plymouth NHS Trust.